Shipping Information

We ship all domestic orders within New Zealand using Post Haste, PBT Couriers, or NZ Post. Orders are usually dispatched within 1–3 days of purchase. However, delivery times may vary depending on stock availability. If an item needs to be ordered in, dispatch may take between 5–14 days.

Delivery Charges:  North Island: $10.00  |  South Island: $15.00 

Please note, we currently do not ship outside of New Zealand.

A signature is required upon delivery unless otherwise specified. If you would like your order left at your delivery address without a signature, please mention this in the delivery instructions at checkout.
Please note that if you choose this option, delivery is at your own risk. Notting Hill Interiors cannot be held responsible for any loss, theft, or damage to parcels left without a signature.

Click & Collect

Click & Collect is available at checkout. You will receive an email notification when your order is ready for collection, usually within 24 hours.

Oversized Furniture Pieces

Please note that oversized furniture purchases made online will incur an additional freight charge. Once your order is placed, we will provide a shipping quote. If you would like an approximate quote before purchasing, please contact the Notting Hill Interiors team.

You are welcome to collect larger items in person from our store. If you choose this option, please liaise with us in advance to coordinate time frames and logistics. Alternatively, we can arrange delivery through our preferred carrier. For freight quotes and arrangements, please call us on 07 883 1777.

Freight Carrier – Important Information

You must inspect all goods carefully upon delivery before signing for them. If you are unable to inspect the goods at the time of delivery, do not sign the delivery docket. Instead, write "Subject to Inspection" on the docket. Please note that if you sign without noting this and later discover damage, no claims can be made or accepted.

If you have written "Subject to Inspection" and discover any damage, you must report it to Notting Hill Interiors within 24 hours of delivery.

Payment for both goods and delivery must be made in full before dispatch.

Please note that delivery is a door-to-door service only. Some items may arrive flat-packed.

Customer Pick-Up – Important Information

Customers must notify us at least 24 hours prior to collecting their goods. Please ensure you inspect all items carefully before leaving our premises, as once the goods are collected and in transit with you, Notting Hill Interiors cannot accept responsibility for any damages that may occur. Collection of ordered goods must be completed within 14 days of their arrival at our store. If collection exceeds 14 days, storage fees may apply.

Change of Mind Policy

We do not provide refunds for Furniture & Homewares purchased in store or online unless they are damaged or faulty. You will be given store credit.

Items must be returned unused and unaltered with all original packaging intact within 14 days from the date your order was dispatched. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty.

Damaged & Faulty Goods

If the item is damaged or faulty, please contact the shop via phone or email within 48 hours of receiving the goods. We will meet our obligations under the Consumer Guarantees Act to provide a remedy. Under that Act, in the first instance, we reserve the right to repair or replace the goods. If we are unable to repair or replace the goods, a store credit or refund will be issued.

Once we receive the item, we will repair, replace, or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item.

You can always contact us for any return questions at info@nottinghillinteriors.co.nz.

Clothing & Footwear

Online: If you have purchased online, you may return Clothing or Footwear item(s) to us for a full refund or store credit within 14 days from the date your order was dispatched. Fill in your "not quite right" card and send it back with your order. We do not accept returns on Sale Clothing and Shoes. No store credits, exchanges, or refunds will be provided, so please choose carefully.

We will provide a full refund within 5 working days of receiving your item(s) so long as the returned item is in re-sellable condition, including its full packaging (see below for exclusions).

Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty.

In Store: If you have purchased in store, you may return Clothing or Footwear item(s) to us for a store credit within 14 days from the date you made your purchase. No refunds will be given.

Exchanges

You may return item(s) to us for an exchange within 14 days from the date your order was dispatched. We accept exchanges on items for which you require a different size or color of the same style only (some exclusions apply).

All goods must be in re-sellable condition, including their full packaging. We will dispatch your new item(s) within 5 working days from the date we receive your item(s).

Delivery charges will be at the customer's cost unless faulty or damaged. You can alternatively return item(s) for an exchange at either of our stores with a copy of your invoice.

Exceptions/Non-returnable Items

We are unable to refund or exchange:

• Items on sale
• Perishable goods such as food
• Special Furniture Orders
• Any packaged item that has been opened, including, but not limited to, any cosmetics item
• Shoes without boxes
• Any food item(s)
• Any item of clothing or footwear that has been worn
• Any item of clothing that has had its tags removed
• Any underwear, swimwear, or lingerie item
• Customer orders for product outside our standard range
• Bedding accessories including pillows, duvet inners, mattress toppers, duvet covers, sheets, and pillow cases
• Pierced jewelry
• Any Gift Card or Voucher