FAQ

How much is shipping?

We charge a flat fee of $10 for North Island & $15 for South Island.

Delivery charges for oversized items are based on postcode and product volume and are calculated via our preferred carrier. Please get in contact with us if you are wanting a freight quote.

When will my order ship?

Orders are processed and packaged at our Tirau Store between the hours of 9.30am - 3.30pm. Orders placed during the weekend or public holidays will be processed the next business day.

During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.

Once your order has been dispatched by our online team, you will receive an email containing your tracking link.

If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.

When will I receive my order?

Estimated courier times for Homewares are 1-3 business days for North Island and 3-5 business days for South Island. Rural deliveries will take an extra 2-3 days. Please keep in mind this does not take into account order processing time.

International Delivery

At this stage, we do not offer international shipping outside of New Zealand.

Do you offer Gift Wrapping?

We currently do not have the facilities to gift wrap online or in store orders.

Do you offer Gift Cards?

Yes! We offer two types of gift cards.

1. A Online eGift Card, to purchase a digital gift card that will be sent via email click here. Please note that this can not be used in store.

2. A physical in store Gift card that can be purchased over the counter or by calling our store on 07 883 1777. Please note this can not be used online.

Why can't I add a furniture piece to my cart?

Unfortunately, we can't stock every item at once. If you're having trouble adding an item to your cart, just hit the "Enquire" button. We can usually order most furniture pieces for you from our NZ suppliers.

Do you accept Afterpay?

Yes! We offer Afterpay online & in store.

For more info on how Afterpay works Click Here.

In Store Laybuy

In-Store Laybuy: With our in-store Laybuy option, you can spread the cost of your purchase over 12 weeks with easy, interest-free payments. You have the flexibility to choose both the timing and amount of each payment. Please note that you’ll need to complete your payments before taking your goods home.

Can i return sale goods?

No. Please choose sale items carefully, as we can’t return or exchange them due to a change of mind.

If you’ve received a sale item that’s faulty or not what you ordered, please notify us immediately upon discovering the fault or error at info@nottinghillinteriors.co.nz

View our returns policy here