OUR REFUND & RETURNS POLICY - Updated 28.04.2025
Change of Mind Policy
We do not provide refunds for Furniture & Homewares purchased in store or online unless they are damaged or faulty. You will be given store credit.
Items must be returned unused and unaltered with all original packaging intact within 14 days from the date your order was dispatched. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty.
Damaged & faulty Goods
If the item are either damaged or faulty, please contact the shop via phone or email within 48 hours of receiving goods. We will meet our obligations under the consumer guarantees Act to provide a remedy. Under that Act in the first instance we reserve the right to repair or replace the goods. If we are unable to repair or replace the goods a store credit or refund will be issued.
Once we receive the item, we will repair, replace, or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item.
You can always contact us for any return question at info@nottinghillinteriors.co.nz.
Clothing & Footwear
Online: If you have purchased online you may return Clothing or Footwear item(s) to us for a full refund or store credit within 14 days from the date your order was dispatched. Fill in your ''not quite right' card and send it back with your order. We do not accept returns on Sale Clothing and Shoes - No store credits, exchanges or refunds will be provided so please choose carefully.
We will provide a full refund within 5 working days of receiving your item(s) so long as the returned item is in re-sellable condition, including its full packaging (see below for exclusions).
Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty.
In Store: If you have purchased in store you may return Clothing or Footwear item(s) to us for a store credit within 14 days from the date you made your purchase. No refunds will be given.
Exchanges
You may return item(s) to us for an exchange within 14 days from the date your order was dispatched. We accept exchanges on items for which you require a different size or colour of the same style only (some exclusions apply).
All goods must be in re-sellable condition, including its full packaging. We will dispatch your new item(s) within 5 working days from the date we receive your item(s).
Delivery charges will be at the customers cost unless faulty or damaged. You can alternatively return item(s) for an exchange at either of our stores with a copy of your invoice.
Exceptions/Non-returnable items - We are unable to refund or exchange:
- Items on sale
- Perishable goods such as food
- Special Furniture Orders
- Any packaged item that has been opened including, but not limited to, any cosmetics item
- Shoes without boxes
- Any food item(s)
- Any item of clothing or footwear that has been worn
- Any item of clothing that has had its tags removed
- Any underwear, swimwear or lingerie item
- Customer orders for product outside our standard range
- Bedding accessories including pillows, duvet inners, mattress toppers, duvet covers, sheets and pillow cases.
- Pierced jewelry
- Any Gift Card or Voucher
You can always contact us for any return question at info@nottinghillinteriors.co.nz.
