Returns Policy

DAMAGE AND FAULTY GOODS

If the item are either damaged or faulty, please contact the shop via phone or email within 2 days of receiving goods. We will meet our obligations under the consumer guarantee’s Act to provide a remedy. Under that Act in the first instance we reserve the right to repair or replace the goods. If we are unable to repair or replace the goods a store credit will be issued. We do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully.


You can always contact us for any return question at info@nottinghillinteriors.co.nz.

OUR REFUND POLICY

Clothing 

Return timeframes will be extended up to 14 days from when your order is received. 

If you have purchased online you may return Clothing item(s) to us for a full refund or store credit within 14 days from the date your order was dispatched.

If you have purchased in store, you will be given a store credit. 

We will provide a full refund within 10 working days of receiving your item(s) so long as the returned item is in re-sellable condition, including its full packaging (see below for exclusions).

Delivery charges will be at the customers cost unless faulty or damaged. 

You can alternatively return item(s) for a full refund at either of our stores, with a copy of your invoice. 

 

Furniture Textiles & Decor

We do not provide refunds for Furniture, textiles and linen purchased in store or online unless they are damaged or faulty. You will be given an in store credit. 

Return timeframes will be extended up to 14 days from when your order is received. 

You may return Furniture, Decor or Textiles to us for a store credit within 14 days from the date your order was dispatched if you have purchased online.

We will provide you with a store credit on the same day so long as the returned item is in re-sellable condition, including its full packaging (see below for exclusions).

Delivery charges will be at the customers cost unless faulty or damaged. 


You can alternatively return item(s) for a full refund at either of our stores, with a copy of your invoice

OUR EXCHANGE POLICY

You may return item(s) to us for an exchange within 14 days from the date your order was dispatched. We accept exchanges on items for which you require a different size or colour of the same style only (some exclusions apply).

All goods must be in re-sellable condition, including its full packaging. We will dispatch your new item(s) within 10 working days from the date we receive your item(s).

You can alternatively return item(s) for an exchange at either of our stores with a copy of your invoice.

Delivery charges will be at the customers cost unless faulty or damaged. 

Exceptions / non-returnable items 

We are unable to refund or exchange:

  • Perishable goods such as food
  • Special Furniture Orders
  • Any packaged item that has been opened including, but not limited to, any cosmetics item
  • Shoes without boxes
  • Any food item(s)
  • Any item of clothing or footwear that has been worn
  • Any item of clothing that has had its tags removed
  • Any underwear, swimwear or lingerie item
  • Sale Items
  • Customer orders for product outside our standard range
  • Bedding accessories including pillows, duvet inners, mattress toppers, duvet covers, sheets and pillow cases.
  • Pierced jewelry
  • Any Gift Card or Voucher


You can always contact us for any return question at info@nottinghillinteriors.co.nz.