Shipping Information

We ship all domestic orders within New Zealand using Post Haste, PBT Couriers, or NZ Post. Orders are usually dispatched within 1–3 days of purchase. However, delivery times may vary depending on stock availability. If an item needs to be ordered in, dispatch may take between 5–14 days.

Standing Shipping:  North Island: $10.00  |  South Island: $15.00 

Bulky Items: North Island: $10.00  |  South Island: $15.00 

Please note, we currently do not ship outside of New Zealand.

A signature is required upon delivery unless otherwise specified. If you would like your order left at your delivery address without a signature, please mention this in the delivery instructions at checkout.
Please note that if you choose this option, delivery is at your own risk. Notting Hill Interiors cannot be held responsible for any loss, theft, or damage to parcels left without a signature.

Click & Collect

Click & Collect is available at checkout. You will receive an email notification when your order is ready for collection, usually within 24 hours.

Oversized Furniture Pieces

Please note that oversized furniture purchases made online will incur an additional freight charge. Once your order is placed, we will provide a shipping quote. If you would like an approximate quote before purchasing, please contact the Notting Hill Interiors team.

You are welcome to collect larger items in person from our store. If you choose this option, please liaise with us in advance to coordinate time frames and logistics. Alternatively, we can arrange delivery through our preferred carrier. For freight quotes and arrangements, please call us on 07 883 1777.

Freight Carrier – Important Information

You must inspect all goods carefully upon delivery before signing for them. If you are unable to inspect the goods at the time of delivery, do not sign the delivery docket. Instead, write "Subject to Inspection" on the docket. Please note that if you sign without noting this and later discover damage, no claims can be made or accepted.

If you have written "Subject to Inspection" and discover any damage, you must report it to Notting Hill Interiors within 24 hours of delivery.

Payment for both goods and delivery must be made in full before dispatch.

Please note that delivery is a door-to-door service only. Some items may arrive flat-packed.

Customer Pick-Up – Important Information

Customers must notify us at least 24 hours prior to collecting their goods. Please ensure you inspect all items carefully before leaving our premises, as once the goods are collected and in transit with you, Notting Hill Interiors cannot accept responsibility for any damages that may occur. Collection of ordered goods must be completed within 14 days of their arrival at our store. If collection exceeds 14 days, storage fees may apply.

Change of Mind Policy

We do not offer refunds for furniture and homewares purchased in-store or online, unless the item is damaged or faulty. In such cases, you will be provided with store credit. Items must be returned unused and unaltered, with all original packaging intact, within 14 days from the date your order was dispatched. Please note that original shipping costs are non-refundable, unless the item is incorrect or faulty. Return shipping costs will be your responsibility unless the item was incorrect or faulty.

Damaged & Faulty Goods

If you receive an item that is damaged or faulty, please contact us by phone or email within 48 hours of receiving the goods. We will comply with our obligations under the Consumer Guarantees Act to provide a suitable remedy. In the first instance, we reserve the right to repair or replace the goods. If we are unable to repair or replace the item, we will issue a store credit or refund.

Once we receive the returned item, we will proceed with repairing, replacing, or refunding the item as appropriate. If the item is faulty or incorrect, we will cover the cost of return shipping and any shipping costs incurred in replacing the item.

For any return-related inquiries, feel free to contact us at info@nottinghillinteriors.co.nz.

Clothing & Footwear

Online Purchases:If you’ve purchased clothing or footwear online, you may return the items for a full refund or store credit within 14 days from the date your order was dispatched. Please fill in your "not quite right" card and include it with your return. Please note that we do not accept returns on sale clothing and shoes, so be sure to choose carefully.

We will issue a full refund within 5 working days of receiving the returned item, provided it is in re-sellable condition and includes its original packaging (see below for exclusions).

Original shipping costs are non-refundable, unless the item was incorrect or faulty. The return shipping cost will be your responsibility unless the item was incorrect or faulty.

In-Store Purchases:If you’ve purchased clothing or footwear in-store, you may return the items for store credit within 14 days of your purchase. Please note that no refunds will be given for in-store purchases.

Exchanges

You may return items for an exchange within 14 days from the date your order was dispatched. We accept exchanges for items requiring a different size or colour of the same style, though some exclusions may apply.

All goods must be returned in re-sellable condition, including their full packaging. Once we receive your returned items, we will dispatch the new item(s) within 5 working days.

Please note that delivery charges for exchanges will be at the customer's cost unless the item is faulty or damaged. Alternatively, you can return items for an exchange at either of our stores, provided you have a copy of your invoice.

Exceptions/Non-returnable Items

We are unable to refund or exchange items that are on sale, perishable goods such as food, special furniture orders, or any packaged item that has been opened, including but not limited to cosmetics. Shoes without their original boxes, worn clothing or footwear, clothing with removed tags, and any underwear, swimwear, or lingerie are also non-returnable. Additionally, custom orders for products outside our standard range, bedding accessories including pillows, duvet inners, mattress toppers, duvet covers, sheets, and pillowcases, pierced jewelry, and any gift cards or vouchers cannot be refunded or exchanged.